Terms of Use
1. Definitions
1.1 “MY AIO” refers to the AIO platform (web and mobile applications), developed and operated by MY AIO Ltd (“MY AIO Ltd,” “MY AIO,” “we,” “us,” or “our”).
1.2 “User” means any business entity or authorised representative using the MY AIO Services.
1.3 “Dashboard” refers to the AI-enabled web and mobile app interfaces.
1.4 “Software Subscription” means self-service access to the MY AIO Dashboard and its AI-powered features, including web analysis, SEO tools, Google Business Profile management tools, content automation, reporting, and analytics.
1.5 “Confidential Information” refers to any business, technical, or financial data shared by either party that is not public knowledge.
1.6 “Force Majeure” refers to unforeseeable events outside reasonable control that impact service delivery (e.g., natural disasters, acts of government).
2. Scope and Acceptance
3. Services and Access
3.1 Software Subscription
The Software Subscription provides access to AI-powered tools, including:
- AI-driven Web Analysis and Instant Fixes
- Social & Local Campaign Management tools (Google Ads, Facebook)
- Google Business Profile Auto-Management (Posts, Reviews, FAQs)
- Content Automation (Web, Blog, Social Templates)
- Weekly Performance Reports
- Visual Analytics and Predictive Insights
- Real-Time Optimization and Cross-Platform Campaign Sync
- Competitor Monitoring and Customer Segmentation
These features are delivered via the MY AIO Dashboard and mobile app on a self-service basis.
3.2 Usage Licence
Users receive a non-exclusive, non-transferable, revocable right to use the platform for business purposes. Any resale, replication, or unauthorised use is strictly prohibited.
4. Account Responsibility
- Users must maintain the confidentiality of their login credentials.
- All activity conducted under a registered account is considered authorised by the business entity.
- MY AIO is not liable for unauthorised access resulting from customer negligence.
5. Platform Updates
MY AIO reserves the right to:
- Modify or enhance platform features at its sole discretion.
- Roll out periodic updates to maintain or improve performance.
- Notify users of substantial changes via email, platform alerts, or documentation updates.
Users may terminate service if modifications materially impair intended usage and such termination is requested within 30 days of notice.
6. Data and Analytics
- Users own the data they input and generate.
- MY AIO may generate anonymised, aggregated analytics to improve service quality, system performance, and benchmarking.
- These analytics do not identify individual businesses or users.
7. Payment and Billing
7.1 Software Subscriptions are billed in advance and renew automatically at the end of each billing period until cancelled. You authorise us to charge your designated payment method for each renewal.
7.2 We will notify you of any price change in advance and, where required by law, obtain your consent before the revised charges apply.
7.3 Cancellations and refunds for the Software Subscription are handled in accordance with our Refund Policy.
8. User Obligations
- Maintain accurate business and contact information.
- Comply with all applicable data, advertising, and content laws.
- Refrain from uploading or distributing malware, defamatory content, or unauthorised media.
- Avoid the misuse of platform features for deceptive or illegal activities.
MY AIO reserves the right to suspend or terminate accounts violating these terms without prior notice.
9. Intellectual Property
- MY AIO retains all rights to software, processes, content templates, AI models, and analytics tools.
- Users may not duplicate, reverse-engineer, or create derivative works from the platform or its components.
- Pre-built marketing assets, templates, and analysis reports are for internal business use only.
10. Support and Availability
- Support hours and contact channels are detailed in the documentation and onboarding materials.
- While MY AIO aims for high availability, occasional downtime for maintenance may occur.
- Service disruptions due to Force Majeure events are exempt from liability.
11. Confidentiality
12. Limitation of Liability
- MY AIO is not liable for indirect damages, loss of profits, or data loss due to user-side mismanagement.
- Direct liability is capped at the annual subscription value.
- Claims arising from wilful misconduct, gross negligence, or regulatory breaches remain unaffected.
- Nothing in these Terms excludes or limits any statutory rights you have as a consumer under UK law, including the Consumer Rights Act 2015, which cannot lawfully be excluded.
13. Term and Termination
- Software Subscriptions renew automatically unless cancelled per the applicable notice or billing period.
- Upon termination, users must stop accessing the platform and may request data exports within 30 days.
- MY AIO will purge all customer data after the deletion period unless legally obligated to retain it.
14. Amendments
15. Governing Law
16. Company Information and Contact
Cygnet House, 36 Fresh Wharf Rd, Barking IG11 7YS, United Kingdom
Email: ask@myaio.com
Phone: +44 7951 502321
For payment, billing, or refund support, contact us at ask@myaio.com.